Privacy Policy

Effective date: October 7, 2026

K&J Lawn Care respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, request an estimate, use our customer portal, or receive our services.

We handle personal information in accordance with British Columbia’s Personal Information Protection Act (PIPA) and other applicable privacy laws.

Information We Collect

We collect personal information reasonably necessary to respond to inquiries, provide lawn care services, and manage our customer relationships. Depending on your interactions with us, this may include:

  • Your name, email address, telephone number, and billing address.

  • Your service address and relevant property details.

  • Access instructions and information needed to perform services safely.

  • Estimate requests, service selections, scheduling preferences, and service history.

  • Billing records, payment status, and transaction information.

  • Messages, feedback, and other information you choose to provide.

Please provide only information relevant to your inquiry or services. Do not send payment card details, passwords, or other sensitive information through ordinary email or website inquiry forms.

How We Collect Information

We collect information directly from you when you submit a website form, request an estimate, communicate with us by telephone, email, or text message, enter into a service agreement, or use our customer portal.

We may also receive information from authorized service providers where necessary to manage your account, process transactions, or deliver services.

How We Use Information

We use personal information to:

  • Respond to questions and prepare estimates.

  • Arrange, provide, and manage lawn care services.

  • Maintain customer accounts and service records.

  • Communicate scheduling changes, weather delays, and service updates.

  • Issue invoices, process authorized payments, and manage outstanding accounts.

  • Respond to feedback and resolve service concerns.

  • Maintain business records and meet legal obligations.

  • Protect our business, customers, and systems against fraud or unauthorized activity.

  • Send promotional communications where we have the consent or other legal authority required.

We will obtain additional consent before using personal information for a new purpose unless otherwise permitted or required by law.

Consent and Your Choices

We obtain consent for the collection, use, and disclosure of personal information where required by law. Consent may be express or implied, depending on the circumstances and the sensitivity of the information.

For example, when you request an estimate and provide your contact and property details, we use that information to respond to your request.

You may withdraw consent, subject to legal or contractual restrictions and reasonable notice, by contacting us. We will explain any effect this may have on our ability to provide services. We do not require consent to information handling beyond what is necessary to provide a requested product or service.

Customer Portal and Payment Services

We use LMN to support customer account management through our online customer portal. Information needed to manage your services, estimates, invoices, and account may be processed through this platform.

Payments made through the portal or another payment service are also subject to the relevant provider’s terms and privacy information. Please review those materials when using these services.

You are responsible for keeping your portal login credentials confidential. Contact us promptly if you suspect unauthorized access to your account.

Electronic Communications

We may communicate with you by email, telephone, text message, or customer portal notification about your inquiries, estimates, scheduled services, invoices, payments, and account.

Promotional emails and text messages will be sent in accordance with applicable consent, sender identification, and unsubscribe requirements. Providing your contact information for service purposes does not, by itself, mean you have agreed to receive all promotional messages.

You may unsubscribe from promotional communications by following the instructions in the message or contacting us. We will process unsubscribe requests without delay and no later than 10 business days after receiving them.

Unsubscribing from promotional messages does not prevent us from sending necessary, non-promotional communications about your current services or account, where permitted by law.

When We Share Information

We may disclose personal information to service providers who help us operate our business, including providers of customer management software, website hosting, communications, payment processing, accounting, and professional advice.

We limit these disclosures to information reasonably necessary for the relevant purpose and require appropriate protection of information handled on our behalf.

We may also disclose information with your consent, or where otherwise authorized or required by law.

Processing Outside British Columbia or Canada

Depending on the service providers used, personal information may be stored or accessed outside British Columbia or Canada. Information processed in another jurisdiction may be subject to that jurisdiction’s laws, including lawful access by courts or government authorities.

You may contact us for information about our service providers and their handling of personal information.

Website Cookies and Technical Information

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Our website and hosting services may process technical information, such as IP addresses, browser information, and access logs, to deliver website content, maintain security, and troubleshoot problems.

Where cookies or similar technologies are used, their purposes and available choices will be explained through the website’s cookie notice or settings, as applicable. We obtain consent where required.

You can also manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

How We Protect Information

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the personal information we handle. Access is limited to individuals and service providers who need it for authorized purposes.

No internet transmission, email system, or electronic storage method is completely secure. If you believe your information or customer account has been compromised, please contact us promptly.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to meet legal, accounting, contractual, or other legitimate business requirements.

When personal information is used to make a decision that directly affects you, we retain that information for at least one year after using it, as required by BC’s PIPA.

When information is no longer required, we securely destroy it or remove the means of identifying individuals.

Access and Corrections

You may request access to personal information under our control, information about how it has been used, and the names of individuals or organizations to which it has been disclosed, subject to applicable legal exceptions.

You may also request correction of inaccurate or incomplete personal information.

Please submit requests in writing to our privacy contact below. We may need to verify your identity before fulfilling a request.

We will respond to access requests within 30 business days, unless an extension is permitted under applicable law. If we cannot provide access to some or all of the requested information, we will explain the reason and available review options, as required by law.

Third-Party Links

Our website may contain links to external websites and services, including our customer portal. These services may have their own privacy policies and terms.

Please review the privacy information provided by any external service you use. This Privacy Policy describes K&J Lawn Care’s practices and does not replace those providers’ policies.

Questions and Privacy Complaints

If you have a question, concern, access request, correction request, or complaint about our handling of personal information, please contact:

Privacy Contact
K&J Lawn Care
Email: Kyle.manbodh@hotmail.com
Telephone: +1-250-641-4379

Please describe your concern and provide a way for us to respond. We will acknowledge your complaint, review the circumstances, and respond with our findings and any appropriate steps to address it.

If your concern remains unresolved, you may contact the Office of the Information and Privacy Commissioner for British Columbia at www.oipc.bc.ca.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, practices, or legal obligations. The current version will be posted on this page with an updated effective date.

Where required, we will notify you of material changes and obtain consent before applying new information handling practices.